FAQ

Below FAQ are some common questions of our customers before purchasing our products, if you have any other questions, please just email us at info@zelalwater.co.uk

Can we pay using debit or credit card instead of PayPal?
We use PayPal as our payment gateway, you do not need to have a PayPal account, you can pay using your debit or credit card.
I want to buy an RO System, what is the minimum and the maximum water pressure?
For the non-pumped system, the pressure needs to be min 40 PSI (2.7 Bar). For the pumped system, minimum pressure 10 PSI (0.7 Bar) to maximum 100 (7 Bar) PSI.
Can I install the RO system or the taps myself?
Yes, all our products comes with full installation instructions. We do recommend professional installation, if you’re in London, you can call our experienced installer Ibrahim for installation quote and booking on 07930 283662
What I have to do when I need your support?
Start a Live Chat, send an email to info@zelalwater.co.uk or call us on 0800 688 9598. Alternatively you can chat to us on WhatsApp on 07780 805720
How long do deliveries take and is it free?

We dispatch goods the same day when they are ordered before 4PM, free of charge. You will receive your item the very next day (UK Mainland). If the item is not in stock, it could take up to 3-4 Weeks but you are eligible for a refund if you wish. 

Are your taps covered with Warranty or Guarantee?
Yes they are. 5 years for the parts and 2 years for the finish.
Can I request an installation and how much does it cost?
We have a dedicated plumber for installations who has installed hundreds of filtration systems of all kinds. As we are based in London we currently provide installation services to anywhere in London (£150 +VAT) and a 50 mile radius (£200 +VAT).
Can I track my order?
Yes, you will receive notifications from our courier company or you can track it manually with the tracking code you will be receiving.
I want to order parts but I don't know the name of the parts, how can I order them?
Simply send us the photo of the part via WhatsApp including the measurements and we will send you the name and link of the part you need.