Delivery

Delivery

Express Delivery – UK Mainland only £12.00 (1-2 days)

For the UK mainland only we offer an Express Delivery option which is a flat fee of £12.00 for next day or the day after delivery. Express Delivery orders placed after 14:00-15.00 GMT or at weekends will be processed the next working day.

Stanadard Delivery (3-10 days)

We offer a standard free delivery to the entire UK Mainland which averages 2-3 days and a maximum of 10 days. Surcharges (calculated on the weight and dimensions of your order) will apply to the Scottish Highlands, Northern Ireland, Republic of Ireland, all UK & Scottish Islands, Europe and the resr of the world – see rates below. Your order will be picked and packed either the same or the next day depending on the time of day, subject to stock availability and security checks.

Worldwide Delivery Rates

 

Country

0-5 kg 5-15 kg Over 15 kg
Albania  £                 41.67  £                 78.33  £               114.17
Andorra  £                 29.17  £                 54.17  £                 79.17
Angola  £                 50.00  £                 95.00  £               137.50
Antigua and Barbuda  £                 70.00  £               133.33  £               191.67
Argentina  £                 54.17  £               104.17  £               150.00
Armenia  £                 50.00  £                 95.00  £               137.50
Australia  £                 41.67  £                 78.33  £               114.17
Austria  £                 20.00  £                 40.00  £                 60.00
Azerbaijan  £                 50.00  £                 95.00  £               137.50
Bahamas  £                 70.00  £               133.33  £               191.67
Bahrain  £                 50.00  £                 95.00  £               137.50
Bangladesh  £                 41.67  £                 78.33  £               114.17
Barbados  £                 70.00  £               133.33  £               191.67
Belarus  £                 20.00  £                 40.00  £                 60.00
Belgium  £                 20.00  £                 40.00  £                 60.00
Belize  £                 70.00  £               133.33  £               191.67
Benin  £                 50.00  £                 95.00  £               137.50
Bhutan  £                 50.00  £                 95.00  £               137.50
Bolivia  £                 54.17  £               104.17  £               150.00
Brazil  £                 54.17  £               104.17  £               150.00
Bulgaria  £                 20.00  £                 40.00  £                 60.00
Burkina Faso  £                 50.00  £                 95.00  £               137.50
Burundi  £                 50.00  £                 95.00  £               137.50
Cambodia  £                 50.00  £                 95.00  £               137.50
Cameroon  £                 50.00  £                 95.00  £               137.50
Canada  £                 29.17  £                 54.17  £                 79.17
Cape Verde  £                 50.00  £                 95.00  £               137.50
Central African Republic  £                 50.00  £                 95.00  £               137.50
Chad  £                 50.00  £                 95.00  £               137.50
Chile  £                 54.17  £               104.17  £               150.00
China  £                 29.17  £                 54.17  £                 79.17
Colombia  £                 54.17  £               104.17  £               150.00
Comoros  £                 50.00  £                 95.00  £               137.50
Congo – Brazzaville  £                 50.00  £                 95.00  £               137.50
Congo – Kinshasa  £                 50.00  £                 95.00  £               137.50
Cook Islands  £                 54.17  £               104.17  £               150.00
Costa Rica  £                 70.00  £               133.33  £               191.67
Croatia  £                 20.00  £                 40.00  £                 60.00
Cuba  £                 70.00  £               133.33  £               191.67
Cyprus  £                 20.00  £                 40.00  £                 60.00
Czech Republic  £                 20.00  £                 40.00  £                 60.00
Denmark  £                 20.00  £                 40.00  £                 60.00
Djibouti  £                 50.00  £                 95.00  £               137.50
Dominica  £                 70.00  £               133.33  £               191.67
Dominican Republic  £                 70.00  £               133.33  £               191.67
Ecuador  £                 54.17  £               104.17  £               150.00
Egypt  £                 41.67  £                 78.33  £               114.17
El Salvador  £                 70.00  £               133.33  £               191.67
Equatorial Guinea  £                 50.00  £                 95.00  £               137.50
Eritrea  £                 50.00  £                 95.00  £               137.50
Estonia  £                 20.00  £                 40.00  £                 60.00
Ethiopia  £                 50.00  £                 95.00  £               137.50
Fiji  £                 54.17  £               104.17  £               150.00
Finland  £                 20.00  £                 40.00  £                 60.00
France  £                 20.00  £                 40.00  £                 60.00
French Guiana  £                 54.17  £               104.17  £               150.00
French Polynesia  £                 54.17  £               104.17  £               150.00
Gabon  £                 50.00  £                 95.00  £               137.50
Georgia  £                 50.00  £                 95.00  £               137.50
Germany  £                 20.00  £                 40.00  £                 60.00
Ghana  £                 50.00  £                 95.00  £               137.50
Greece  £                 20.00  £                 40.00  £                 60.00
Greenland  £                 29.17  £                 54.17  £                 79.17
Grenada  £                 70.00  £               133.33  £               191.67
Guadeloupe  £                 70.00  £               133.33  £               191.67
Guatemala  £                 70.00  £               133.33  £               191.67
Guernsey  £                 10.42  £                 13.33  £                 29.17
Guinea  £                 50.00  £                 95.00  £               137.50
Guinea-Bissau  £                 50.00  £                 95.00  £               137.50
Guyana  £                 54.17  £               104.17  £               150.00
Haiti  £                 70.00  £               133.33  £               191.67
Honduras  £                 70.00  £               133.33  £               191.67
Hong Kong SAR China  £                 41.67  £                 78.33  £               114.17
Hungary  £                 20.00  £                 40.00  £                 60.00
India  £                 41.67  £                 78.33  £               114.17
Indonesia  £                 41.67  £                 78.33  £               114.17
Iran  £                 41.67  £                 78.33  £               114.17
Iraq  £                 50.00  £                 95.00  £               137.50
Ireland  £                 10.42  £                 13.33  £                 29.17
Isle of Man  £                 10.42  £                 13.33  £                 29.17
Israel  £                 50.00  £                 95.00  £               137.50
Italy  £                 20.00  £                 40.00  £                 60.00
Jamaica  £                 70.00  £               133.33  £               191.67
Japan  £                 41.67  £                 78.33  £               114.17
Jersey  £                 10.42  £                 13.33  £                 29.17
Jordan  £                 50.00  £                 95.00  £               137.50
Kazakhstan  £                 50.00  £                 95.00  £               137.50
Kenya  £                 50.00  £                 95.00  £               137.50
Kiribati  £                 54.17  £               104.17  £               150.00
Kuwait  £                 41.67  £                 78.33  £               114.17
Kyrgyzstan  £                 50.00  £                 95.00  £               137.50
Latvia  £                 20.00  £                 40.00  £                 60.00
Lebanon  £                 50.00  £                 95.00  £               137.50
Lesotho  £                 50.00  £                 95.00  £               137.50
Liberia  £                 50.00  £                 95.00  £               137.50
Libya  £                 50.00  £                 95.00  £               137.50
Liechtenstein  £                 29.17  £                 54.17  £                 79.17
Lithuania  £                 20.00  £                 40.00  £                 60.00
Luxembourg  £                 20.00  £                 40.00  £                 60.00
Macau SAR China  £                 50.00  £                 95.00  £               137.50
Macedonia  £                 29.17  £                 54.17  £                 79.17
Madagascar  £                 50.00  £                 95.00  £               137.50
Malawi  £                 50.00  £                 95.00  £               137.50
Malaysia  £                 41.67  £                 78.33  £               114.17
Maldives  £                 50.00  £                 95.00  £               137.50
Mali  £                 50.00  £                 95.00  £               137.50
Malta  £                 20.00  £                 40.00  £                 60.00
Marshall Islands  £                 54.17  £               104.17  £               150.00
Mauritania  £                 50.00  £                 95.00  £               137.50
Mauritius  £                 50.00  £                 95.00  £               137.50
Mayotte  £                 50.00  £                 95.00  £               137.50
Mexico  £                 50.00  £                 95.00  £               137.50
Micronesia  £                 54.17  £               104.17  £               150.00
Moldova  £                 29.17  £                 54.17  £                 79.17
Monaco  £                 29.17  £                 54.17  £                 79.17
Mongolia  £                 50.00  £                 95.00  £               137.50
Montenegro  £                 29.17  £                 54.17  £                 79.17
Morocco  £                 50.00  £                 95.00  £               137.50
Mozambique  £                 50.00  £                 95.00  £               137.50
Myanmar [Burma]  £                 50.00  £                 95.00  £               137.50
Namibia  £                 50.00  £                 95.00  £               137.50
Nauru  £                 54.17  £               104.17  £               150.00
Nepal  £                 50.00  £                 95.00  £               137.50
Netherlands  £                 20.00  £                 40.00  £                 60.00
New Caledonia  £                 54.17  £               104.17  £               150.00
New Zealand  £                 41.67  £                 78.33  £               114.17
Nicaragua  £                 70.00  £               133.33  £               191.67
Niger  £                 50.00  £                 95.00  £               137.50
Nigeria  £                 50.00  £                 95.00  £               137.50
Niue  £                 54.17  £               104.17  £               150.00
Northern Mariana Islands  £                 54.17  £               104.17  £               150.00
Norway  £                 20.00  £                 40.00  £                 60.00
Oman  £                 50.00  £                 95.00  £               137.50
Pakistan  £                 41.67  £                 78.33  £               114.17
Palau  £                 54.17  £               104.17  £               150.00
Palestinian Territories  £                 50.00  £                 95.00  £               137.50
Panama  £                 70.00  £               133.33  £               191.67
Papua New Guinea  £                 54.17  £               104.17  £               150.00
Paraguay  £                 54.17  £               104.17  £               150.00
Peru  £                 54.17  £               104.17  £               150.00
Philippines  £                 41.67  £                 78.33  £               114.17
Poland  £                 20.00  £                 40.00  £                 60.00
Portugal  £                 20.00  £                 40.00  £                 60.00
Puerto Rico  £                 70.00  £               133.33  £               191.67
Qatar  £                 50.00  £                 95.00  £               137.50
Réunion  £                 50.00  £                 95.00  £               137.50
Romania  £                 20.00  £                 40.00  £                 60.00
Russia  £                 41.67  £                 78.33  £               114.17
Rwanda  £                 50.00  £                 95.00  £               137.50
Saint Kitts and Nevis  £                 70.00  £               133.33  £               191.67
Saint Lucia  £                 70.00  £               133.33  £               191.67
Saint Vincent and the Grenadines  £                 70.00  £               133.33  £               191.67
Samoa  £                 54.17  £               104.17  £               150.00
San Marino  £                 29.17  £                 54.17  £                 79.17
São Tomé and Príncipe  £                 50.00  £                 95.00  £               137.50
Saudi Arabia  £                 41.67  £                 78.33  £               114.17
Senegal  £                 50.00  £                 95.00  £               137.50
Serbia  £                 20.00  £                 40.00  £                 60.00
Seychelles  £                 50.00  £                 95.00  £               137.50
Sierra Leone  £                 50.00  £                 95.00  £               137.50
Singapore  £                 41.67  £                 78.33  £               114.17
Slovakia  £                 20.00  £                 40.00  £                 60.00
Slovenia  £                 20.00  £                 40.00  £                 60.00
Solomon Islands  £                 54.17  £               104.17  £               150.00
Somalia  £                 50.00  £                 95.00  £               137.50
South Africa  £                 50.00  £                 95.00  £               137.50
South Korea  £                 41.67  £                 78.33  £               114.17
Spain  £                 20.00  £                 40.00  £                 60.00
Sri Lanka  £                 41.67  £                 78.33  £               114.17
Sudan  £                 41.67  £                 78.33  £               114.17
Suriname  £                 54.17  £               104.17  £               150.00
Swaziland  £                 50.00  £                 95.00  £               137.50
Sweden  £                 20.00  £                 40.00  £                 60.00
Switzerland  £                 20.00  £                 40.00  £                 60.00
Syria  £                 50.00  £                 95.00  £               137.50
Taiwan  £                 41.67  £                 78.33  £               114.17
Tajikistan  £                 50.00  £                 95.00  £               137.50
Thailand  £                 41.67  £                 78.33  £               114.17
Tokelau  £                 54.17  £               104.17  £               150.00
Tonga  £                 50.00  £                 95.00  £               137.50
Trinidad and Tobago  £                 70.00  £               133.33  £               191.67
Tunisia  £                 50.00  £                 95.00  £               137.50
Turkey  £                 29.17  £                 54.17  £                 79.17
Turkmenistan  £                 50.00  £                 95.00  £               137.50
Tuvalu  £                 54.17  £               104.17  £               150.00
Uganda  £                 50.00  £                 95.00  £               137.50
Ukraine  £                 20.00  £                 40.00  £                 60.00
United Arab Emirates  £                 41.67  £                 78.33  £               114.17
United States  £                 29.17  £                 54.17  £                 79.17
Uruguay  £                 54.17  £               104.17  £               150.00
Uzbekistan  £                 50.00  £                 95.00  £               137.50
Vanuatu  £                 54.17  £               104.17  £               150.00
Vatican City  £                 29.17  £                 54.17  £                 79.17
Venezuela  £                 54.17  £               104.17  £               150.00
Vietnam  £                 41.67  £                 78.33  £               114.17
Western Sahara  £                 50.00  £                 95.00  £               137.50
Yemen  £                 50.00  £                 95.00  £               137.50
Zambia  £                 50.00  £                 95.00  £               137.50
Zimbabwe  £                 50.00  £                 95.00  £               137.50

 

All orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible by email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. For security reasons, overseas orders will only be delivered to the cardholder’s billing address. Oversea orders, delivered outside the United Kingdom and Europe may be subject to local duty and customs taxes. In this case, our goods are supplied DDU (delivery of duty unpaid). This means that Zelal Water is responsible for making a safe delivery of goods to a named destination, paying all transportation expenses but not the duty. Zelal Water Ltd bears the risks and costs associated with supplying the good to the delivery location, where the buyer becomes responsible for paying the duty and other customers clearing expenses.

Right of Cancellation

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us with details of your cancellation. If you have already received the products you must contact us to obtain a return authorisation before sending goods back. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. If the goods are in re-saleable condition, we will not refund any postage costs incurred.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also either arrange for the damaged goods to be collected or, if appropriate, kindly request that you return them to us and we will pay you the cost of the return postage. Please contact us by email and we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us.

Complaints / Feedback / Recommendations

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@zelalwater.co.uk